In short: LUNA ERP Solutions configures ERPNext or Odoo to automate preventive maintenance scheduling, technician dispatch and SLA tracking across every client site you manage.
These are the recurring issues we hear from facility management firms operating across multiple UAE sites.
Without automated scheduling, recurring maintenance tasks rely on someone remembering to log and assign them, leading to missed services and unhappy clients.
Response-time and resolution-time commitments exist in the contract, but there's no system tracking whether they're actually being met on each job.
Jobs get assigned by calling around to see who's free, with no central record of who's where or what's been completed.
Equipment service records, warranties and maintenance history are held in separate files per site, making it hard to plan replacements or prove compliance.
Here is what changes once your operation runs on a connected system.
Recurring maintenance tasks are scheduled automatically based on time or usage triggers, with work orders generated and assigned without manual tracking.
Each contract's response and resolution commitments are tracked against actual job timestamps, giving you a clear view of SLA performance per client.
Jobs are created, assigned and tracked digitally, with technicians receiving job details on mobile and updating status from the field.
Every piece of equipment across every site has a complete service and warranty history in one place, supporting planning and compliance reporting.
Drawn from both the ERPNext and Odoo toolkits, configured specifically for your operation.
Job creation, assignment and status tracking from request to close-out.
Automated recurring maintenance based on time or usage triggers.
Response and resolution times measured against each client contract.
Mobile access for technicians to receive and update jobs on-site.
Full service history, warranty and location tracking per asset.
Performance dashboards ready to share with clients each period.
The same structured rollout we use across every industry, tuned to the specifics of facility management companies.
We review your current contracts, maintenance schedules and dispatch process.
We map your sites, assets and SLA terms onto the platform.
Work order workflows, preventive schedules and SLA tracking are configured.
Office staff and field technicians are trained on the new dispatch workflow.
We stay on through your first full maintenance cycle to fine-tune scheduling.
Straight answers to what facility management companies in the UAE usually ask us before starting a project.
Odoo's field service and maintenance apps are a strong fit for facility management firms that need mobile technician access and multi-site scheduling, while ERPNext suits leaner operations. LUNA ERP Solutions assesses your site count and SLA complexity before recommending either.
Yes — both platforms support mobile access so technicians can view assigned jobs, update status, and log completion notes or photos directly from the field.
Every job is timestamped from creation to close-out, and the system compares these against each contract's agreed response and resolution times, producing SLA compliance reports per client automatically.
Yes — each client contract can have its own SLA terms, pricing and scope, all tracked separately within the same system.
A single-contract operation typically goes live in 5-7 weeks. Firms managing multiple sites and contracts usually take 8-12 weeks depending on the number of SLA structures involved.
Book a free assessment — we'll map out exactly what an ERPNext or Odoo system would look like for your facility management companies.